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Police

Show All Answers

1. How do I COMPLIMENT an employee/officer of the Police Department?

The best way to pass along your COMPLIMENTS is to complete the Compliment an Employee/Officer Form. You may also submit them in writing, making sure to note the employee's/officer's name and the details of the incident. Sign the document and send to:  

Chief Jason Jeffcoat

Sherman Police Department

317 South Travis Street

Sherman, TX 75090  

Compliments  will be placed in the employee's/officer's file.

2. How do I file a COMPLAINT against an employee/officer of the Police Department?

Citizens wishing to file a COMPLAINT against an employee/officer of the Sherman Police Department may do so in several different ways:

1.  Download the Complaint Document, complete it and either bring or mail to SPD.  Complaint documents are also available at the Sherman Police Department.

2.  Contact any SPD supervisor, or

3.  Contact:  

SPD Office of Professional Standards

Lieutenant Jeremy Cox

317 South Travis Street

Sherman, TX 75090 

Phone:  903-892-7075

Email: jeremyc@cityofsherman.com

If you prefer, you may call the Office of Professional Standards, write a letter, or email to begin the process.  Texas State Law requires that all complaints against police officers must be in writing and signed by the person making the complaint.

3. How do I hire a Police Officer for an event?

The Sherman Police Department allows employees to engage in certain employment outside the Department. Complete the Request for Off-Duty Employment Form

4. How do I apply for a police job?

For information on how to apply with Sherman PD and our hiring process, visit www.shermanpolice.com.

5. How do I report a junk or abandoned vehicle?

Please call the action 300 line at 903-892-7300.

6. How do I get a copy of a police/incident report?

• To request public information from the Sherman Police Department, please visit https://shermantx.govqa.us/WEBAPP/_rs/

7. How do I get a copy of a crash/accident report?

To request a copy of a crash report, please click here.

8. How do I request an officer to speak about a topic to my group, club or organization?

• Officers are available to speak to your group, club, or organization about a variety of topics. These topics can include personal safety, avoiding identity theft, computer/cyber safety, drugs and gangs, etc. To inquire about scheduling an officer for a presentation, contact Sgt. Brett Mullen at 903-328-3010 or brettm@cityofsherman.com.

9. How do I report a property that has high grass/weeds?

Please call the action 300 line at 903-892-7300.

10. What is 9-1-1?

Nine-one-one is the number most people in the U.S. and some in International countries call to get help in a police, fire, or medical emergency. In some places, you may be able to be connected with Poison Control by calling 9-1-1, but you should check with local officials in your area to make sure. A 9-1-1 call goes over dedicated networks to the appropriate 9-1-1 answering point (PSAP) for the caller's location, and trained personnel then send the emergency help needed.

11. What is Enhanced 9-1-1?

Enhanced 9-1-1, or E9-1-1, is a system which routes an emergency call to the appropriate 9-1-1 answering point (PSAP) for the caller's location, AND automatically displays the caller's phone number and address. The 9-1-1 call taker will typically ask the caller to verify the information, which appears on their computer screen. In most areas, phone number and location information is available for 9-1-1 calls made from a cellular/wireless phone.

12. Who pays for 9-1-1?

In most areas each household and business pays a small monthly fee for 9-1-1 service that appears on their phone bill. There is no per-call charge for calling 9-1-1. However, EMS/ambulances, dispatched through 9-1-1 may charge for taking someone to the hospital; this is a separate ambulance charge, not a 9-1-1 charge.

13. When should you use 9-1-1?

Nine-one-one (9-1-1) is only to be used in emergency situations. An emergency is any situation that requires immediate assistance from the police/sheriff, the fire department or an ambulance. If you are ever in doubt of whether a situation is an emergency, you should call 9-1-1. It's better to be safe and let the 9-1-1 call taker determine if you need emergency assistance.

14. When NOT to call 9-1-1:

- for information
- for directory assistance
- when you're bored and just want to talk
- for paying traffic tickets
- when you have problems with your utilities (call your service provider)
- for your pet
- as a prank

If you call 9-1-1 by mistake, do not hang up. Tell the call taker what happened so they know there really isn't an emergency.

15. What about 9-1-1 prank calls?

It's a prank call when someone calls 9-1-1 for a joke, or calls 9-1-1 and hangs up. Prank calls not only waste time and money, but can also be dangerous. If 9-1-1 lines or call takers are busy with prank calls, someone with a real emergency may not be able to get the help they need. In most places, it's against the law to make prank 9-1-1 calls.

16. Will my disconnected/inactive cell phone call 9-1-1?

Yes, all disconnected/inactive cell phones will call 9-1-1 as long as the battery is charged. REMEMBER, if you give your child your disconnected/inactive cell phone to play with, PLEASE REMOVE THE BATTERY. Children that are given these phones have continuously called 9-1-1. This could cause someone that has an actual emergency to receive a delayed response and/or loss of life. Ultimately, this is a preventable waste of precious time determining if there is a true emergency or if the child is only playing.

17. What if a 9-1-1 caller doesn't speak English?

When necessary, a 9-1-1 call taker can add an interpreter from an outside service to the line. A non-English speaking caller may hear a short conversation in English and some clicking sounds as the interpreter is added to the line.

18. What if a 9-1-1 caller is Deaf, or hearing/speech impaired?

9-1-1 call takers are trained to answer emergency calls from persons who are deaf or hearing/speech impaired. If you use a TTY/TDD, you should:
- Stay calm, place the phone receiver in the TTY, dial 9-1-1.
- After the call is answered, press the TTY keys several times. This may help shorten the time necessary to respond to the call.
- Give the call taker time to connect their TTY. If necessary, press the TTY keys again. The 9-1-1 call taker should answer and type "GA" for Go Ahead.
- Tell what is needed--the police, fire department, or ambulance. Give your name, phone number and the address or location where help is needed.
- Stay on the telephone if it is safe. Answer the call taker's questions.

If you use a VRS (Video Relay Service) or IP (Internet Protocol) Relay, you should:
- Register and provide your address with the relay provider of your choice. Keep your address updated.
- Be aware that relay calls may take several minutes to connect. If you hang up, your call may not be connected to 9-1-1.
- Be prepared to provide your location information using an address, cross streets or landmarks, since relay calls may not display your location.
- Answer the call taker's questions.
- You may need to be transferred to another 9-1-1 center. Stay on the call if it is safe.

If you do not have a TTY/TDD or access to Relay services, you should dial 9-1-1, preferably from a landline/home phone. Do not hang up, keep the line open. With 9-1-1 calls made from a home phone, the caller's address is displayed on the call taker's screen, the call taker can listen for background noise, and help will be sent to the location displayed. As a last resort, call from a cell phone and leave the line open, your approximate location may be displayed.

Texting to 9-1-1 is not available in most areas.

19. How can I find out if there are any outstanding warrants for me?

Contact the Sherman Municipal Court at 903-892-7295, Monday through Friday, between the hours of 8:00 am and 5:00 pm.

20. How can I find out if someone is in jail and how do I get them out?

Contact the Grayson County Sheriff's Office Jail at 903-892-8443. The Sherman Police Department does not maintain a separate jail facility.

21. My car was towed. How do I get it back?

If the Sherman Police Department had the vehicle towed, you will need to know when and where it was towed from. Contact the Sherman Police Department at 903-892-7290. The dispatcher on duty can tell you the respective tow facility. You will then need to contact the tow facility to ascertain the amount owed. You must show proof of ownership and pay the required fee before the vehicle can be released.

22. I was in an accident. Why didn't the officer make a report?

• The Sherman Police Department will only investigate a crash if the following criteria is met:
  • The crash occurred in the City of Sherman and involved at least one motor vehicle, and
    • The crash resulted in an injury
    • The crash resulted in a death
    • The crash can be categorized as a hit and run
    • The crash involved an intoxicated driver
    • One or more of the involved drivers does not have a valid driver’s license or valid insurance.

23. What time is curfew for juveniles?

Sunday through Thursday - 11:00 pm; Friday and Saturday - 12:00 am (midnight)

24. How do I get a License to Carry a Handgun (LTC)?

A person can obtain a License to Carry a Handgun (LTC) in the State of Texas by locating and completing a State-Certified LTC Course. Contact a local firearms dealer for a list of instructors and the course dates.  For more information, please visit https://www.dps.texas.gov/section/handgun-licensing.

25. What is the law with regards to a specified sex offender establishing residency in Sherman?

Per the City of Sherman Code of Ordinances, Section 8.02.005 - Sex Offender Residency - It is unlawful for a person who is a specified sex offender to establish a permanent residence or temporary residence within 1,500 feet of any premise where minors commonly gather (defined as a school, child-care facility, playground, public park, video arcade area, or the Sherman Youth Center). Map of the Restricted Areas.

Map of the Restricted Areas

26. What is the definition of a "specified sex offender"?

The definition as it applies to the City of Sherman Code of Ordinances, Section 8.02.005 - any person required to register as a sexual offender on the Texas Department of Public Safety's Sex Offender Database under Chapter 62 of the Texas Code of Criminal Procedure for a reportable conviction or adjudication of any of the following violations:
*Indecency with a child, as described in Section 21.11 of the Texas Penal Code, as amended;
*Sexual assault of a child, as described in Section 22.011 of the Texas Penal Code, as amended;
*Aggravated sexual assault of a child, as described in Section 22.021 of the Texas Penal Code, as amended;
*Sexual performance by a child, as described in Section 43.25 of the Texas Penal Code, as amended; or
*Possession or promotion of child pornography, as described in Section 43.26 of the Texas Penal Code, as amended.

27. How do I make a public information request?

To request public information from the Sherman Police Department, please visit https://shermantx.govqa.us/WEBAPP/_rs/.

28. What should I say in my public information request?

No "magic language" is required to trigger the Public Information Act. You should, however, make the request as clear and as specific as possible. This will enable the governmental body to identify exactly what information you are requesting.

29. How long does the governmental body have to respond to my request for information?

The Act provides that a governmental body must respond "promptly" to a request for information. If a governmental body is unable to produce the requested information within ten business days, the officer for public information must send you correspondence certifying that he is unable to do so and he must set a date and time when the records will be available to you.

If the information you request falls within one of the exceptions to disclosure found in the Public Information Act, the governmental body may refuse to release the information while it seeks an open records decision from the Attorney General. Unless the governmental body has a previous determination from a court or the Attorney General regarding the precise information requested, a governmental body cannot determine on its own to withhold information.

30. What procedures must be followed if a governmental body wishes to withhold information?

Within ten business days of receiving a written request, the governmental body must:

1. write the Attorney General, asking for a decision and state which exceptions apply to the requested information;

2. provide the requestor with a written statement that the governmental body wishes to withhold the information and that it has asked the Attorney General for a decision;

3. provide the requestor with a copy of the governmental body's correspondence to the Attorney General; and

4. make a good faith attempt to notify, in the form prescribed by the Attorney General, any affected third parties of the request.

Within fifteen business day of receiving your request, the governmental body must:

1. write the Attorney General and explain how the claimed exceptions apply;

2. provide a copy of your written request to the Attorney General;

3. provide a signed statement to the Attorney General stating the date the request was received by the governmental body or provide evidence sufficient to establish the date the request was received; and

4. provide copies of the documents requested or a representative sample of the documents to the Attorney General and the documents must be labeled to show which exceptions apply to which parts of the documents.