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Ambulance Billing

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1. What happens when I am transported in a Sherman Fire Department ambulance?

The collected information is processed for billing under rates set by City of Sherman Ordinance. With accurate insurance information, claims are filed on behalf of the patient. If no insurance information is available, patients will be contacted by mail to provide the information needed to file the claim on the patient’s behalf. Patients receiving treatment and / or transport by the Sherman Fire Department will receive a bill documenting the charges for the services received and any balance due.

2. Does the City of Sherman contract with my insurance company?

The City of Sherman’s EMS Division is partially supported by taxes, with the remainder of funding coming from fees for services. Due to the nature of the funding sources, the city does not contract with any insurance companies other than those required by law, primarily Medicare and Medicaid. Therefore, payment of any amount that exceeds the amount paid by the insurance company is required unless limited by law.

3. What is medical necessity and is it important?

Many insurance carriers, including the Medicare and Medicaid programs, require that a patient’s medical condition warrant the use of an ambulance before they will allow payment. Furthermore, the policies regarding medical necessity are unique to each insurance company and can be quite complex. The City of Sherman, in its capacity as the 9-1-1 ambulance provider, is not responsible for situations where an insurance carrier determines that an ambulance transport does not meet their medical necessity requirements. In such cases, the patient will be billed for full charges.

4. What is the city’s collection policy?

The City of Sherman has established a policy for the collection of delinquent accounts. In cases where it is necessary, the city does utilize the services of a licensed collection agency. Sending an account to a collections agency is used as a last resort in cases where the efforts of the city to secure payment have been unsuccessful. Patients unable to afford paying the entire balance due in one lump sum may call the Ambulance Billing Department to make other payment arrangements. For your convenience, Visa, MasterCard and Discover Card are accepted as forms of payment.

5. What is the city’s patient privacy policy?

The City of Sherman’s licensed paramedics document emergency medical call information in an electronic reporting system that meets all privacy requirements under the Health Insurance Portability and Accountability Act (HIPAA).

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Animal Services

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1. What are the hours of operation and your location?

We are open Monday, Tuesday, Thursday, Friday & Saturday 10:00 am - 4:00 pm, closed on Sundays and Wednesdays.

Map to Animal Services

2. How much does it cost to adopt an animal?

The fee of $50 for a dog and $40 for a cat covers the cost of the rabies vaccinations, an exam and the spay / neuter work at one of the veterinarians on our list.

3. Is there any charge to bring in an animal?

• If you live inside the city limits of Sherman there is not a fee for you to bring in an animal.
• If you live in a rural area of Grayson County, please call 903-893-0131 x 1340 to have the animal picked up.

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Building & Zoning

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1. What do I need to request a building permit?

For more information, please view the following page. Request a Building Permit

2. Is a permit required for a storage / accessory structure?

Yes, a permit is required. For more information on the permit process, view the following page. Franklin Legal, Code of Ordinances, Chapter 14, Exhibit A, Section (7)(1) Accessory Buildings.

3. Is a permit required for a fence?

Yes, a permit is required. For regulations regarding fences / screening see: Franklin Legal, Code of Ordinances, Chapter 14, Exhibit A, Section (7)(13) Screening Devices.

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City Clerk

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1. How do I apply for a garage sale permit?

Garage sale permits are available in the city clerk's office. You must have a permit before the sale starts. Permits cost $5 and are good for 5 consecutive days. Garage sales are allowed at an address twice during a calendar year.

2. How do I submit a public information request?

Public information requests should be submitted to the city clerk's office in writing. A form is available on the website, but is not required. Requests must be specific and detail the information requested.

3. When are city elections held?

City elections are held the first Tuesday after the first Monday in November of each year. The Mayor and two council members serve at large and four council members serve specific districts. Council members are voted on at large by all citizens. Terms are for three years.

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City Council

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1. How do I contact the Mayor?

The most convenient and practical method of reaching your mayor is by e-mail at davidp@ci.sherman.tx.us. You may also reach him through the City Manager’s Office at 903-892-7201. Mayor David Plyler

2. Which City Council Member serves my district and how do I make contact?

The City is divided into four districts, with a Council member elected to represent the residents of that district. There are seven members elected to the Sherman City Council. The Mayor and six Council members are elected from the City at large. All serve three-year terms. To find out who your district Council representative is, contact the City Manager’s Office or the City Clerk’s Office. A map of the City Council district boundaries and contact information for City Council members is also available here.

3. When and where is the next City Council meeting?

Regular meetings are held in the City Council Chambers of City Hall located at 220 W Mulberry St in Sherman on the first and third Mondays of each month, except on holidays, beginning at 5:00 pm. All City Council meetings are open to the public.

CITIZEN COMMENTS
During this meeting, the City Council welcomes public comment only on agenda items listed under the Open Meeting portion of the agenda, in accordance with Texas Government Code Section 551.007.  For items not listed on the agenda, those matters may be discussed with City staff during regular business hours, or with the Mayor or any Council member by contacting them at times other than at City Council meetings.

Agendas and Minutes

4. Where can I find the agenda for the next City Council meeting?

The City Manager prepares an agenda for every City Council meeting. Meeting agendas are available on Thursday afternoons prior to the date of the meeting in the City Clerk's Office, posted on the bulletin board outside City Hall, and published to the City's website.

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City Manager

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1. How do I find out who my City Council representative is? How do I make contact?

The city is divided into four districts, with a council member elected to represent the residents of that district. There are seven members elected to the Sherman City Council. The mayor and six council members are elected from the city at large. All serve three-year terms. To find out who your district council representative is, contact the city clerk's office at 903-892-7204 or the city manager's office at 903-892-7394. A map of the City Council district boundaries and contact information for City Council members is also available on the following page: Council District Map

Sherman City Council.

2. I am interested in locating a commercial business in Sherman. Who should I contact?

To locate a commercial business in Sherman, please contact the Building and Zoning Department at 903-892-7229 and the Sherman Economic Development Corporation at 903-868-2566.

3. Who should I contact regarding city services?

Please contact the city department in charge of the city service you are seeking. If your concern is not addressed, please contact the city manager's office at 903-892-7201.

4. Where can I obtain information about downtown incentive programs?

The Sherman City Council has approved two incentive programs for the Central Business District. The first is The City of Sherman's Historic Building Restoration and Improvement Grant Program for the Central Business District. The second is a Tax Abatement Program to promote development and redevelopment in the Central Business District Tax Reinvestment Zone (same area as the Grant Program). An informational brochure is provided for your information. If you are interested in pursuing either or both of these programs, please contact the City Manager's Office. Packets and additional information and assistance are available to you.
Downtown Incentive Programs Brochure,
Downtown Incentive Program and Application

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Customer & Utility Services

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1. How do I start new service?

New service requests require the completion of an application and submission of a valid state-issued ID and copy of the rental or contract agreement. Residential single-family requests require a $50 nonrefundable install fee. Nonresidential service requires a deposit and install fee to be quoted by the Customer & Utility Services Department by calling 903-892-7237.

2. How soon could I have new service?

Requests made in the office require a 1/2 day notice. Requests made online (residential only) require a minimum of 3 business days www.2turniton.com .

3. What payment types do you accept?

We accept payment via cash, check, money order and credit cards. The credit cards accepted are Visa, MasterCard and Discover.

4. What are the office hours?

The Customer & Utility Services Department is open 7:45 am to 5:00 pm, Monday through Friday, excluding holidays.

5. Where is the Customer & Utility Services Department located?

Our office is located in the Municipal Building at 405 N Rusk St. We are on the first floor, at the North end of the building. If parking in the circle drive in front of the building, come through the doors and turn left.

6. How are sewer charges calculated?

Sewer charges are based on water consumption, except for large industrial customers that have separate sewer meters. The minimum sewer charge includes 0-1,500 gallons of water used. Consumption over 1,500 gallons is charged based on the volume or consumption charge per 1,000 gallons. Residential customers reach a maximum monthly sewer charge at 9,000 gallons. Refer to Rates & Fees for a listing of minimum charges and volume rates.

7. How do I restore service that has been disconnected?

If your service has been disconnected for non-payment, the past due balance and termination fee must be paid to restore service. If payment is made online or through the automated phone payment system, you must contact the Customer & Utility Services Department at 903-892-7237 to make arrangements to have your service restored. Someone must be home to restore the water service. Service orders are issued for AM or PM. Morning service orders are worked between 8 AM-Noon and afternoon orders are worked between 1-5 PM. If service is restored after hours, an additional fee will apply. Please refer to Rates & Fees. For after hours service, please call 903-892-7258.

8. How do I change/update my bank or credit card draft information?

Bank Drafts - Please complete a new bank draft form and submit with a voided check. Credit Card Drafts—Online Only: Automated Draft payments, with your Visa, MasterCard, Discover or Debit Card. Online payments incur a $1.25 convenience fee per transaction. Customers must register with the City of Sherman website.

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Emergency Management

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1. Does the City of Sherman provide public storm shelters?

No. We encourage people to have and practice a plan for severe weather. It is not safe to be in a vehicle during a severe storm.

2. Where can I get sandbags so my house does not flood?

The City of Sherman does not provide sandbags for flooding situations. There are many online websites you can visit and purchase sandbags or alternative protection.

3. What is the difference between a tornado watch and a warning?

A tornado watch means conditions are favorable for tornadoes to form. A tornado warning means a tornado has been sighted in your area and you should seek shelter immediately.

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Engineering

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1. Does the city assist property owners in locating private utility service lines?

No, the city does not maintain the location of private utilities.

2. Who do I contact to locate all public utilities?

Use the "Call Before You Dig 1-800-DIGTESS" hotline.

3. Does the city have a Drainage Plan and a Drainage Design Manual?

Copies of the manual may be purchased in the city clerk's office for $25 plus tax. City Clerk

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Environmental Code

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1. My neighbor’s tree has damaged my fence. Can the city help me to get my neighbor to pay the damage?

No, The city does not intervene in anything relative to civil matters between neighbors.

2. My neighbors have a paved driveway but park on the front yard. Is that legal?

No, if a paved driveway is provided on-site, front yard parking is illegal. On some older properties where paved parking was not provided, front yard parking is allowed.

3. There is a house in my neighborhood that is occupied by two families. Is this allowed?

Single-family designation denotes that the structure itself is a single unit, not a duplex or triplex. Many extended families live together in a home. This is different from a boarding or rooming house and is an appropriate use.

4. The grass in my neighbor’s backyard is over 12 inches tall. Can code enforcement help?

Code officers must be able to view a violation from a public street or alleyway. A code officer will still investigate the complaint and attempt to obtain compliance.

5. My garage sale signs have been picked up. Why?

The permit that you should have obtained for your garage sale explained that garage sale signs may only be placed on private property with the owner’s permission. Signs placed on public rights of way, utility poles and medians are removed without notice by code staff.

6. My neighbors leave their trash can at the curb 24 hours a day, seven days a week. Is this allowed?

Trash cans should not be put out any earlier than 8:00 pm the night prior to the pickup and should be removed back to the house within 24 hours after pickup.

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Finance

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1. How and where do I pay for a special trash pickup?

Payments are made in the finance office on the third floor of the municipal building. Please call Solid Waste at 903-892-7261 to obtain pricing.

2. What is the property tax rate for City of Sherman residents?

City of Sherman              0.427300 

Sherman ISD                  1.44000 

Grayson County              0.460366 

Grayson College             0.1812 

Total Tax Rate                  2.509

3. When are checks from the city ready for their vendors / payees?

Checks are processed weekly and are mailed or ready for pickup on Friday mornings, except on city holidays.

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Fire

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1. Does Sherman Fire-Rescue dispose of prescription medications and needles?

Sherman Fire-Rescue does not  have the resources to dispose of prescription medications or needles. 

2. Will Sherman Fire-Rescue come out if I lock my keys in the car?

Sherman Fire-Rescue will only unlock a vehicle if there is a person or animal locked inside or if the engine is running in an enclosed space such as a garage. Any locksmith can be called to open your vehicle.

3. Can I have a birthday party and tour at the Fire Department?

The Sherman Fire-Rescue does not host parties at any of the stations. Our crews must remain in-service and ready to respond to emergency calls. You may schedule a tour of the station before, during or after your party by calling 903-892-7273 to set up an appointment.

4. Does the Fire Department install child safety seats?

Sherman Fire-Rescue does not have personnel certified to install child safety seats. 

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General FAQs

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1. How can I check out eBooks from the library?

The Sherman Public Library offers free access to thousands of eBooks and audiobooks through
the shared resources of the Northeast Texas Libraries Digital Collection. Downloading eContent is easy and free apps are available for most devices. Titles automatically return to the collection; no late fees! To get started, go to Northeast Texas Digital Consortium, click the "Account" icon, then sign in using "Sherman Public Library" and the ID on your Library card. Questions? Visit the Help Page or contact the Sherman Public Library at 903-892-7240. Northeast Texas Digital Consortium

2. How do I apply for a garage sale permit?

Garage sale permits are available in the city clerk's office. You must have a permit before the sale starts. Permits cost $5 and are good for 5 consecutive days. Garage sales are allowed at an address twice during a calendar year. How do I apply for a garage sale permit?

3. Will the city pick up my bulk waste and brush?

The City of Sherman offers free monthly collection of bulk waste and brush for Sherman residents. The program operates by sections of the city on the first four Mondays of the month. Click the link below for more information about the program and to determine the exact pick-up day for your home. Will the city pick up my bulk waste and brush?

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Human Resources

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1. How do I find out what jobs are available within the city?

All current employment opportunities for the City of Sherman are listed on the Job Opportunities page. The City of Sherman only accepts applications for current vacancies. Further information regarding current vacancies can be obtained in the Human Resources office at:
405 N Rusk St
Sherman, TX 75090

2. What benefits are available for City employees?

The City of Sherman offers a full range of employee group benefits to all full-time employees.

• Medical/Pharmacy
• Dental
• Vision
• Life/AD&D provided by the city
• Supplemental Life/AD&D
• AFLAC
• Teladoc
• Gym Discounts
• FSA/HSA/HRA
• Texas Municipal Retirement System
• 457b options
• Paid time off
• Tuition reimbursement

3. How long is my application kept on file for employment with the city?

Your application will be kept on file for 90-days.

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Library

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1. What do I need to get a library card?

A current government-issued photo ID with up-to-date address is all you need. If the address isn’t current, then you’ll need to show some proof of address like a utility bill, lease, or insurance card. 

As long as you live in Texas, it’s free to get a new card. It’s $1 for a replacement card. If you live outside of Texas, a library card costs $40/year.

2. Does the library have wireless internet (wifi) available?

Yes, patrons may bring their own devices and use wifi at no charge. Wifi is available 24/7 and accessible from the parking lot. 

3. Does the library have a notary?

No, we do not. You could try the UPS Store or your local bank.

4. Do you have a particular book or item?

You may search our online catalog of items we have at the library, and/or our digital resources, such as Overdrive.

5. Do you have a Local History / Genealogy Department?

Local History and some Texana materials are available at Sherman Public Library. The majority of genealogy resources have been transferred to the new genealogy research facilities at Frontier Village, Loy Park, Denison. 

We still have a number of the "green dot" how-to and general genealogy books available to check out, including books on Ancestry and Family Search online resources. Our microfilm copies of the Herald Democrat and microfiche of some local and Texas history are available here for patron use, and patrons can use the microfiche machine to print and email clippings from those resources. 

We also maintain our subscription to Ancestry Library Edition as well as Heritage Quest on our TexShare databases, the latter of which is available from home for our patrons.

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Municipal Court

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1. What is the fine amount for my particular citation?

Information on your fine and court cost can be obtained by calling the Municipal Court at 903-892-7295 or 903-892-7187 during regular hours (Monday through Friday from 8:00 am to 5:00 pm). Have your citation number available when calling.

2. Can I get an extension to pay my fine by phone?

No. Extensions cannot be granted over the phone. You must come to the court window to request more time to pay a fine. Failure to respond by the due date on the ticket will result in a charge of Violation of Promise to Appear being filed against you and warrants for your arrest will be issued with additional fees.

3. Can I change my court date?

Yes. Court dates are not set over the phone. You must appear in person to get a court setting.

4. What are my plea options?

• Guilty – You admit that you committed the act
• Nolo Contendere – You do not contest the charge against you
• Not Guilty – You are denying guilt

5. What if I am a juvenile?

Juveniles must appear in person before the Municipal Court judge, accompanied by a parent or guardian. Notice of their court date and time will be mailed by the clerk to the address shown on the citation.

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Neighborhood Services

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1. What is Community Development Block Grant (CDBG)?

CDBG is a Program authorized by the Housing and Community Development Act of 1974 in place of several community development categorical grant programs. CDBG provides eligible metropolitan cities and urban counties (called ‘entitlement communities’) with annual direct grants that they can use to revitalize neighborhoods, expand affordable housing and economic opportunities, and/or improve community facilities and services, principally to benefit low- and moderate-income persons.

2. Who do I contact if I see a dilapidated house that need to be torn down?

The demolition process starts with a call to the Neighborhood Services Superintendent at 903-487-5988. The Inspection Official will then determine if the structure is eligible for demolition under one of the city’s programs. Location of the house determines what funds will be used to demolish the structure. The length of time for the demolition varies greatly due to a number of circumstances. The most time-consuming task is to contact all of the people who might have an ownership in the property and have them sign a release to demolish the house. This task alone can take up to six months or more.

3. How do I become a Community Development Block Grant subrecipient?

Contact the Grants Coordinator’s office at 903-487-5976 for information on current funding availability and info on the process. Public services agencies provide an invaluable opportunity for the low- to moderate-income Sherman residents by offering diverse services that impact their quality of life. Every age group from the elderly to the youth benefits from services provided by nonprofits funded by the Community Development Block Grant.

4. Can citizens participate in the planning/decision-making process around the use of CDBG funds?

The CDBG law requires that a grantee must develop and follow a detailed plan which emphasizes participation by persons of low- or moderate- income, particularly residents of predominantly low- and moderate-income neighborhoods, slum or blighted areas, and area in which the grantee proposes to use CDBG funds. The plan must provide citizens with reasonable and timely access to local meetings, information and records related to the grantee’s proposed and actual use of funds.

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Parks - Activities

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1. How can I teach a class for Parks and Recreation?

If you are interested in teaching a class for Sherman Parks and Recreation, please complete a Class Proposal Form and submit to the Parks and Recreation office at 1002 N Music.

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Parks - Athletics

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1. How do I join a team for and adult sports league?

Teams join a league already formed, but if you don't have a team you can add your name to the Free Agent List available at the Parks and Recreation office located at 1002 N Music. Every effort will be made to connect you with a team.

2. How old do I have to be to participate in the Adult Athletic Program?

Participants must be at least 16 years of age to participate in Adult Athletics.

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Parks - Events

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1. Are vendors permitted at Special Events?

At some special events, Parks and Recreation will allow food and other vendors. Each vendor is required to complete an application. Vendor fees may apply.

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Parks - Facilities

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1. Are bounce houses allowed in the parks?

The use of a "bounce house" or other inflatible play equipment is allowed by permit only and require a $25 fee plus certificate of insurance.

2. Am I allowed to bring my own grill to the park?

You are allowed to bring your own grill to the park as long as you keep it in a safe area off the grass.

3. What should I do if I have a problem with my pavilion or athletic field reservation?

During business hours, please call 903-892-7344. After 5:00 pm, call our emergency number 903-267-9593.

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Parks - Hawn Sprayground

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1. May I reserve the Sprayground for my child's birthday party?

The Sprayground may not be reserved. You may, however, reserve the Hawn Park pavilion which is located on the corner of Thomas and Dewey by completing a reservation form and submitting to the Parks and Recreation office located at 1002 N Music. The tables located at the Sprayground are available on a first-come basis.

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Parks - The Splash

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1. When is The Splash open?

The Splash is open Memorial Day weekend through mid-August each year.

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Parks and Recreation

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1. How do I register for classes, programs and events?

You can come to the Parks and Recreation office at 1002 N. Music St. At our office we able to take cash, check, or Visa or Master Card. If you wish to register for a class online you can go to our online registration . If registering for a Learn to Swim class, please note the course number in red on the Learn to Swim Schedule. This number will correlate with the courses at registration.

2. How do I reserve a pavilion or athletic field?

You can reserve a pavilion or athletic field by submitting a reservation form to the Parks and Recreation office located at 1002 N Music Monday-Friday, 8:00 am-5:00 pm. Reservation fees will apply. You can reserve your pavilion online now by visiting our online registration now. 

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Police

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1. How do I COMPLIMENT an employee/officer of the Police Department?

The best way to pass along your COMPLIMENTS is to complete the Compliment an Employee/Officer Form. You may also submit them in writing, making sure to note the employee's/officer's name and the details of the incident. Sign the document and send to:  

Chief Jason Jeffcoat

Sherman Police Department

317 South Travis Street

Sherman, TX 75090  

Compliments  will be placed in the employee's/officer's file.

2. How do I file a COMPLAINT against an employee/officer of the Police Department?

Citizens wishing to file a COMPLAINT against an employee/officer of the Sherman Police Department may do so in several different ways:

1.  Download the Complaint Document, complete it and either bring or mail to SPD.  Complaint documents are also available at the Sherman Police Department.

2.  Contact any SPD supervisor, or

3.  Contact:  

SPD Office of Professional Standards

Lieutenant Jeremy Cox

317 South Travis Street

Sherman, TX 75090 

Phone:  903-892-7075

Email: jeremyc@cityofsherman.com

If you prefer, you may call the Office of Professional Standards, write a letter, or email to begin the process.  Texas State Law requires that all complaints against police officers must be in writing and signed by the person making the complaint.

3. How do I hire a Police Officer for an event?

The Sherman Police Department allows employees to engage in certain employment outside the Department. Complete the Request for Off-Duty Employment Form

4. How do I apply for a police job?

For information on how to apply with Sherman PD and our hiring process, visit www.shermanpolice.com.

5. How do I report a junk or abandoned vehicle?

Please call the action 300 line at 903-892-7300.

6. How do I get a copy of a police/incident report?

• To request public information from the Sherman Police Department, please visit https://shermantx.govqa.us/WEBAPP/_rs/

7. How do I get a copy of a crash/accident report?

To request a copy of a crash report, please click here.

8. How do I request an officer to speak about a topic to my group, club or organization?

• Officers are available to speak to your group, club, or organization about a variety of topics. These topics can include personal safety, avoiding identity theft, computer/cyber safety, drugs and gangs, etc. To inquire about scheduling an officer for a presentation, contact Sgt. Brett Mullen at 903-328-3010 or brettm@cityofsherman.com.

9. How do I report a property that has high grass/weeds?

Please call the action 300 line at 903-892-7300.

10. What is 9-1-1?

Nine-one-one is the number most people in the U.S. and some in International countries call to get help in a police, fire, or medical emergency. In some places, you may be able to be connected with Poison Control by calling 9-1-1, but you should check with local officials in your area to make sure. A 9-1-1 call goes over dedicated networks to the appropriate 9-1-1 answering point (PSAP) for the caller's location, and trained personnel then send the emergency help needed.

11. What is Enhanced 9-1-1?

Enhanced 9-1-1, or E9-1-1, is a system which routes an emergency call to the appropriate 9-1-1 answering point (PSAP) for the caller's location, AND automatically displays the caller's phone number and address. The 9-1-1 call taker will typically ask the caller to verify the information, which appears on their computer screen. In most areas, phone number and location information is available for 9-1-1 calls made from a cellular/wireless phone.

12. Who pays for 9-1-1?

In most areas each household and business pays a small monthly fee for 9-1-1 service that appears on their phone bill. There is no per-call charge for calling 9-1-1. However, EMS/ambulances, dispatched through 9-1-1 may charge for taking someone to the hospital; this is a separate ambulance charge, not a 9-1-1 charge.

13. When should you use 9-1-1?

Nine-one-one (9-1-1) is only to be used in emergency situations. An emergency is any situation that requires immediate assistance from the police/sheriff, the fire department or an ambulance. If you are ever in doubt of whether a situation is an emergency, you should call 9-1-1. It's better to be safe and let the 9-1-1 call taker determine if you need emergency assistance.

14. When NOT to call 9-1-1:

- for information
- for directory assistance
- when you're bored and just want to talk
- for paying traffic tickets
- when you have problems with your utilities (call your service provider)
- for your pet
- as a prank

If you call 9-1-1 by mistake, do not hang up. Tell the call taker what happened so they know there really isn't an emergency.

15. What about 9-1-1 prank calls?

It's a prank call when someone calls 9-1-1 for a joke, or calls 9-1-1 and hangs up. Prank calls not only waste time and money, but can also be dangerous. If 9-1-1 lines or call takers are busy with prank calls, someone with a real emergency may not be able to get the help they need. In most places, it's against the law to make prank 9-1-1 calls.

16. Will my disconnected/inactive cell phone call 9-1-1?

Yes, all disconnected/inactive cell phones will call 9-1-1 as long as the battery is charged. REMEMBER, if you give your child your disconnected/inactive cell phone to play with, PLEASE REMOVE THE BATTERY. Children that are given these phones have continuously called 9-1-1. This could cause someone that has an actual emergency to receive a delayed response and/or loss of life. Ultimately, this is a preventable waste of precious time determining if there is a true emergency or if the child is only playing.

17. What if a 9-1-1 caller doesn't speak English?

When necessary, a 9-1-1 call taker can add an interpreter from an outside service to the line. A non-English speaking caller may hear a short conversation in English and some clicking sounds as the interpreter is added to the line.

18. What if a 9-1-1 caller is Deaf, or hearing/speech impaired?

9-1-1 call takers are trained to answer emergency calls from persons who are deaf or hearing/speech impaired. If you use a TTY/TDD, you should:
- Stay calm, place the phone receiver in the TTY, dial 9-1-1.
- After the call is answered, press the TTY keys several times. This may help shorten the time necessary to respond to the call.
- Give the call taker time to connect their TTY. If necessary, press the TTY keys again. The 9-1-1 call taker should answer and type "GA" for Go Ahead.
- Tell what is needed--the police, fire department, or ambulance. Give your name, phone number and the address or location where help is needed.
- Stay on the telephone if it is safe. Answer the call taker's questions.

If you use a VRS (Video Relay Service) or IP (Internet Protocol) Relay, you should:
- Register and provide your address with the relay provider of your choice. Keep your address updated.
- Be aware that relay calls may take several minutes to connect. If you hang up, your call may not be connected to 9-1-1.
- Be prepared to provide your location information using an address, cross streets or landmarks, since relay calls may not display your location.
- Answer the call taker's questions.
- You may need to be transferred to another 9-1-1 center. Stay on the call if it is safe.

If you do not have a TTY/TDD or access to Relay services, you should dial 9-1-1, preferably from a landline/home phone. Do not hang up, keep the line open. With 9-1-1 calls made from a home phone, the caller's address is displayed on the call taker's screen, the call taker can listen for background noise, and help will be sent to the location displayed. As a last resort, call from a cell phone and leave the line open, your approximate location may be displayed.

Texting to 9-1-1 is not available in most areas.

19. How can I find out if there are any outstanding warrants for me?

Contact the Sherman Municipal Court at 903-892-7295, Monday through Friday, between the hours of 8:00 am and 5:00 pm.

20. How can I find out if someone is in jail and how do I get them out?

Contact the Grayson County Sheriff's Office Jail at 903-892-8443. The Sherman Police Department does not maintain a separate jail facility.

21. My car was towed. How do I get it back?

If the Sherman Police Department had the vehicle towed, you will need to know when and where it was towed from. Contact the Sherman Police Department at 903-892-7290. The dispatcher on duty can tell you the respective tow facility. You will then need to contact the tow facility to ascertain the amount owed. You must show proof of ownership and pay the required fee before the vehicle can be released.

22. I was in an accident. Why didn't the officer make a report?

• The Sherman Police Department will only investigate a crash if the following criteria is met:
  • The crash occurred in the City of Sherman and involved at least one motor vehicle, and
    • The crash resulted in an injury
    • The crash resulted in a death
    • The crash can be categorized as a hit and run
    • The crash involved an intoxicated driver
    • One or more of the involved drivers does not have a valid driver’s license or valid insurance.

23. What time is curfew for juveniles?

Sunday through Thursday - 11:00 pm; Friday and Saturday - 12:00 am (midnight)

24. How do I get a License to Carry a Handgun (LTC)?

A person can obtain a License to Carry a Handgun (LTC) in the State of Texas by locating and completing a State-Certified LTC Course. Contact a local firearms dealer for a list of instructors and the course dates.  For more information, please visit https://www.dps.texas.gov/section/handgun-licensing.

25. What is the law with regards to a specified sex offender establishing residency in Sherman?

Per the City of Sherman Code of Ordinances, Section 8.02.005 - Sex Offender Residency - It is unlawful for a person who is a specified sex offender to establish a permanent residence or temporary residence within 1,500 feet of any premise where minors commonly gather (defined as a school, child-care facility, playground, public park, video arcade area, or the Sherman Youth Center). Map of the Restricted Areas.

Map of the Restricted Areas

26. What is the definition of a "specified sex offender"?

The definition as it applies to the City of Sherman Code of Ordinances, Section 8.02.005 - any person required to register as a sexual offender on the Texas Department of Public Safety's Sex Offender Database under Chapter 62 of the Texas Code of Criminal Procedure for a reportable conviction or adjudication of any of the following violations:
*Indecency with a child, as described in Section 21.11 of the Texas Penal Code, as amended;
*Sexual assault of a child, as described in Section 22.011 of the Texas Penal Code, as amended;
*Aggravated sexual assault of a child, as described in Section 22.021 of the Texas Penal Code, as amended;
*Sexual performance by a child, as described in Section 43.25 of the Texas Penal Code, as amended; or
*Possession or promotion of child pornography, as described in Section 43.26 of the Texas Penal Code, as amended.

27. How do I make a public information request?

To request public information from the Sherman Police Department, please visit https://shermantx.govqa.us/WEBAPP/_rs/.

28. What should I say in my public information request?

No "magic language" is required to trigger the Public Information Act. You should, however, make the request as clear and as specific as possible. This will enable the governmental body to identify exactly what information you are requesting.

29. How long does the governmental body have to respond to my request for information?

The Act provides that a governmental body must respond "promptly" to a request for information. If a governmental body is unable to produce the requested information within ten business days, the officer for public information must send you correspondence certifying that he is unable to do so and he must set a date and time when the records will be available to you.

If the information you request falls within one of the exceptions to disclosure found in the Public Information Act, the governmental body may refuse to release the information while it seeks an open records decision from the Attorney General. Unless the governmental body has a previous determination from a court or the Attorney General regarding the precise information requested, a governmental body cannot determine on its own to withhold information.

30. What procedures must be followed if a governmental body wishes to withhold information?

Within ten business days of receiving a written request, the governmental body must:

1. write the Attorney General, asking for a decision and state which exceptions apply to the requested information;

2. provide the requestor with a written statement that the governmental body wishes to withhold the information and that it has asked the Attorney General for a decision;

3. provide the requestor with a copy of the governmental body's correspondence to the Attorney General; and

4. make a good faith attempt to notify, in the form prescribed by the Attorney General, any affected third parties of the request.

Within fifteen business day of receiving your request, the governmental body must:

1. write the Attorney General and explain how the claimed exceptions apply;

2. provide a copy of your written request to the Attorney General;

3. provide a signed statement to the Attorney General stating the date the request was received by the governmental body or provide evidence sufficient to establish the date the request was received; and

4. provide copies of the documents requested or a representative sample of the documents to the Attorney General and the documents must be labeled to show which exceptions apply to which parts of the documents.

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Pretreatment Services

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1. How do I obtain authorization to discharge industrial wastewater into the sanitary sewer system?

To obtain authorization to discharge industrial wastewater, you must submit a permit application to the Pretreatment Services Department. Please contact a member of the Pretreatment Services Department at 903-892-7036.

2. How often do I need to pump my grease trap / interceptor?

Section 13.07.827 requires grease interceptors to be pumped as often as necessary to ensure the efficiency and integrity of the treatment device; to ensure the discharge is compliant with screening limits, local discharge limits or requirements specified in this division; and to ensure no visible grease or oil is observed in the user’s discharge, although at a minimum of every 90 days.

3. How do I know what size grease trap or interceptor is needed for my food service establishment?

A drawing of the food service area, including all drains and equipment, is required to determine the minimum grease trap capacity. To schedule a plan review appointment, please contact a member of the Pretreatment Services Department at 903-892-7036.

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Purchasing

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1. How do I obtain bid packets and tabulations?

Bid packets are available on the City's website, at www.publicpurchase.com or by calling the Finance Department at 903-892-7309. Bid notices are posted on the website and published in the newspaper, the Herald Democrat, at least 2 weeks before the bid is due back to the city. Vendors may register with Notify Me under E-Services on this website to receive notification when a bid is posted. Additionally, bid tabulations for completed bids may be accessed on this website.

2. How does the city dispose of surplus property?

The City of Sherman's current auctions are listed at Rene Bates.

3. How do I become a City of Sherman vendor?

The City purchases through government co-ops whenever possible. Vendors can register through one of these co-ops listed on the Purchasing Department's main webpage. Except for goods and services that are bid out, the city's purchasing function is largely decentralized. Vendors should contact the department responsible for procuring the vendor's particular goods or services. A directory of city departments in available on this website.

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Senior Citizen Center

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1. How may I rent an apartment at Scott Circle behind your center?

These apartments belong to the Sherman Housing Authority. For information call their office at 903-893-3139.

2. Do you offer transportation to the center?

We are unable to provide transportation, but the Texoma Area Paratransit System (TAPS) is available. You may reach them at 844-603-6048.

3. Is there a fee to join your senior center?

No, the Senior Center is provided free of charge to seniors age 50 and over by the City of Sherman.

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Wastewater

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1. How can I bid on new construction or an upgrade job at the wastewater plant?

Go to the Engineering and read about the current capital improvement projects and jobs open for bidding.

2. Can I work for Sherman at the wastewater plant?

Please visit Human Resources for job openings and info on how to apply.

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Water

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1. Where can I get answers to water, wastewater and solid waste billing questions?

Visit Utility Billing or call 903-892-7237

2. How do I Request a Line Location for emergency and nonemergency?

The City of Sherman will locate (mark) sewer and water lines within 48 hours of request. Emergency locates are done when another franchise notifies the city stating it is necessary to get locates done immediately. You may contact us at 903-892-7258. The city does not do line locates on private property.

3. Solid Waste Questions Residential / Commercial all questions related to trash pick-up including missed and special trash pick-up.

Visit Solid Waste or Call 903-892-7288

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Water / Wastewater Laboratory

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1. How does a customer know what analyses a laboratory can perform for regulatory testing?

The Texas Commission on Environmental Quality (TCEQ) provides a list of Fields of Accreditation for each laboratory that is accredited. These Fields of Accreditation specify the matrix (water, solid, air), analyte (metals, bacteria, organics), and specific method that each laboratory can perform under the NELAC accreditation.

2. What is the National Environmental Laboratory Accreditation Program (NELAP)?

NELAP is a state mandated accreditation program that establishes standards to foster the generation of environmental data of known and documented quality through an open, inclusive and transparent process.